Delivery

Delivery fees in Metropolitan France (including Corsica) and French overseas departments and territories

Delivery to Metropolitan France in 3 to 5 working days; delivery to French overseas departments and territories in 5 to 10 working days.

Note : Cognac 1719 don’t deliver to French Polynesia, New Caledonia, Wallis and Futuna, Terres Australes and French Antartics.

The order will be shipped upon receipt of full payment and after verification by the accounting officer. Cognac 1719 does not accept payments in several instalments nor payments within 30 days. Bottles will be dispatched in cartons suitable for transportation in order to ensure the security of the shipment. All the parcels are given to you against signature.

Additional information

If you’re not in at the time of delivery?
A delivery notice will be left in your letter box for you to arrange either a new delivery appointment, or collect your parcel(s) in a point relais or in the nearer post office. Your order will remain 14 days at the post office and 8 days in a point relais. Beware: we can’t resend a parcel that was already at the post office or a point relais.

There is an unexpected delay with your order? You don’t have a proper follow up on your orders?
Were all the products of your order available? Don’t hesitate to check your order history. The delivery man might have unsuccessfully tried to call you. Have you received a delievery slip in your mailbox? Have you asked a close neigbour or caretaker if they had received something for you? Or else your delivery has been delayed and is awaiting return delivery instructions. In any case, don’t hesitate to ask for more information to our customer service by email contact@cognac1719.com.

In the event of an incident:
you must verify the content of your parcel in the presence of the deliverer. Any damage due to transportation must be mentioned on the delivery receipt next to the signature. The recipient has then 2 days to submit a claim to our customer service. No claims will be considered if precise remarks to express dissatifaction have not been made on the delivery receipt of the carrier in the presence of the deliverer.

Delivery outside of France

Shipping : 5 to 10 working days after dispatch

Note : Cognac 1719 don’t deliver outside of the European Union.