Company name: SARL 1719
Head office: Les Evêques, 16120 Touzac (France)
Email: [email protected]
Directors: Anael BOULAY and Antoine RIVET
Declared with the CNIL number 1948919 v 0
Social capital: 100 €
Siret number: 75312545900010
Registred number RCS: 753125459 RCS ANGOULEME
VAT identification number: FR 09 753 125 459
Website hosted by: Amazon Web Services
Article 1. Application of the present general terms of sales
In order to buy from Cognac 1719 on the website or by phone, you must do so according to these terms and conditions. These conditions are available on the start page of the website. This way, it is possible to become aware of them even before placing an order. So by purchasing, you are agreeing to be bound by them, excluding all other documents published by the seller, such as leaflets or catalogues that are only indicative. If the seller doesn’t respect these conditions at one specific moment, it doesn’t mean that the seller is renouncing to them and won’t enforce them later. Without any special mention agreed in writing between the two parties, all the orders are submitted to these conditions. Our products are exclusively reserved to particulars, excluding the professional retailers. The buyer declares having read and agreed to the present terms and conditions before confirming the order. Confirming the order thus asserts accepting these conditions. Those ones might be modified, but the applicable conditions will be the one available on the website at the date when the order has been placed.
Article 2. Sales and payment
Orders shall be considered definitive after reception of full payment. The different payment methods are: debit cards Visa, MasterCard or American Express. The bill is established by Cognac 1719 and is sent by email to the customer. Cognac 1719 uses a secure payment system with the standard security technology of SSL, the currently safest and most widely used encryption, to process all transactions. The products are Cognac 1719’s property until full payment of the bill, in accordance with the law n°80 336 of 1 May 1980. However, the buyer becomes responsible for the goods once they have been delivered; the transfer of goods is associated with the transfer of responsibility. All offers are valid within the limits of available stocks without obligation and unless sold in the meantime. Some products are rare or subject to speculation: they might be subject to quantity restriction. In such case, the limit quantity is understood per family (same name, same address, same e-mail address, same credit card or same bank account’s owner) and Cognac 1719 reserves the right to refuse an order in case of doubt of a previous similar order. All products signaled as “under 10 days” on the website are valid within the limits of available stocks announced by the domain or merchant that offer the product.
Article 3. Prices
All prices are quoted in euros (€) and include taxes (French taxes and all other applicable taxes), unless sold and without obligation. We offer the possibility to pay in pounds (£), but every transaction is immediately converted into euros according to the conversion rate of the day. Cognac 1719 won’t thus be responsible for any change of price expressed in pound of an order or product. The prices are subject to typographical and display error. Cognac 1719 makes every effort to ensure that prices and descriptions are accurate at the time you place the order. But in the unlikely event that the price shown is wrong, Cognac 1719 is not required to sell the goods to the buyer at that price. In case of an error in the price of products already ordered, Cognac 1719 will contact the buyer as soon as possible in order to give either the option of reconfirming the order at the correct price or cancelling it. The price indicated on the description of the product does not include the delivery fees. All delivery charges are additional. The delivery fees depend on the country of destination, on the number of bottles in the order and/or on the amount of the products. The total amount to be paid is indicated on the confirmation given by Cognac 1719. This amount includes the prices of the products, the taxes, the handling, packing and conservation costs and the administration and delivery fees. Cognac 1719 reserves the right to change the prices at any time. All promotional campaigns (vouchers, discount codes, etc.) are limited to one person per family and per campaign. Cognac 1719 reserves the right to refuse the orders that does not fulfil this criterion.
Article 4. Availability
Cognacs and Pineau des Charentes are products subject to vintage changes. Every effort will be made to supply the vintage ordered, but in certain instances Cognac 1719 reserves the right to supply an alternative vintage provided the quality is comparable and the cost is no greater to the buyer. In the event of a permanent stock shortage, Cognac 1719 will inform the buyer as soon as possible and propose different solutions:
– Replacement of the product by the same cognac or pineau des charentes but next vintage, or by another product from the same or higher quality at the same price,
– Refund of the missing product or of the entire order, according to the customer’s preference,
– In case of a temporary stock shortage, it is also possible for the buyer to wait for the resupplying.
Article 5. Fraud prevention
In case of refusal of your order by our verification service, COGNAC 1719 is able to demand the copy of a valid identity card and proof of address. In the event of a refusal by the client or of the nonconformity of those papers, COGNAC 1719 can ONLY accept a payment via bank transfer (COGNAC 1719 will cancel any other payments made via credit card or PayPal as soon as the money transfer is received).
Article 6. Shipping
Cognac 1719 accepts and sends an order after reception of full payment and agreement of the verification service. The goods are delivered to the private address of the buyer or to the address that has been indicated and selected during the order. The information given by the buyer during order completion engages the buyer: Cognac 1719 won’t be responsible in case of mistake or lack in the addressee’s details. In case of return of the goods, two options will be proposed to the buyer:
– Either a re-shipment of the goods after participation of the buyer to the delivery fees for the new expedition (within the limits of available stocks),
– Or a refund of the products, excluding the delivery fees.
An order can be delivered in only one place and cannot be split to be delivered in two or more different places.
Article 7. Delivery
Cognac 1719 undertakes to deliver the goods the earliest possible and conform to the description of each product available on the website. Delays depend on availability of the products, on the type of shipping chosen and on the country of destination. If the buyer chooses products under resupplying, the goods will be sent only once all products are available. If the delays of resupplying cannot be respected, the buyer will be informed at the earliest and will be able either to wait until resupplying, cancel the order or change the products in order to have the order on time. The goods are delivered against signature within the delay indicated in the section “Shipping and delivery”. All the delays indicated in the section are an estimate only and cannot be considered as a legal obligation. If the addressee is not there the driver will leave a card for the addressee to arrange a more convenient delivery time or to indicate where the order is available for a pick up. If the driver leaves a card because the addressee is out, this will count as an attempted delivery. The delivery delays go from the order confirmation, the reception of full payment of the order, the bank authorization (for payment by credit card) and the agreement of our verification service. The seller is not required to deliver in case of major force: war, riot, fire, strike, accidents. Goods are transported at recipient’s risk. The recipient thus has to check the contain of the parcel(s) and to notify any lack, damage or non-conformity on the delivery slip (paper or electronic) in presence of the deliveryman. It must then be notified to Cognac 1719 by mail, e-mail or fax (see the section “contact” for more details) within 21 days.
Article 8. Intracommunity delivery
Every order placed on www.cognac1719.com and delivered in a country of the European Union shall be liable to the French law and VAT. Thus, when a customer wishes to have these goods delivered in a country of the European Union, Cognac 1719 undertakes to ship the goods in its name and on its behalf with the delivery company of its choice. COGNAC 1719 does not deliver to countries outside the European Union. According to French law, each shipment to a country of the European Union is restricted to 85 bottles of 0.70L. By accepting these general terms and conditions while completing the order, the buyer certifies to know these present disposals and accept them. If an order exceeds the limit, Cognac 1719 will refuse the order and will propose an alternative solution. For more information, please contact our customer service at [email protected]
Article 9. Withdrawal
In accordance with article L.121-20 of the French Consumer Code, users have 14 clear days after the delivery to return a product that they are not satisfied with and then get a refund or a replacement. The product(s) shall be in good shape, in the original packaging and accompanied by the invoice. In case some products would have been used or consumed, they will be deducted from the refund. The return charges shall be paid by the user who can choose the delivery company which will return the goods. Goods transit at buyer’s risks. To speed the process, the user should inform Cognac 1719’ customer service by phone or e-mail. In case the buyer notes an error from Cognac 1719 (example: wrong product delivered), he or she has to notify it on the delivery slip. Cognac 1719 will refund the delivery fees and find an agreement either to replace, return or refund the products.
Article 10. In the event of litigation
The present terms and conditions shall be liable to French law. In case of litigation, the buyer shall as a matter of priority treat with Cognac 1719 in order to solve the problem amicably. Otherwise, all conflicts will fall within the jurisdiction of the Tribunal.
Article 11. Legal information
In accordance with the law n°74-631 of 5th July 1974 and the order n°59-107 of 7th January 1959, Cognac 1719 won’t sell Cognac or Pineau des Charentes to anyone who is not 18 years old or over. By placing an order, the buyer confirms that he or she is at least 18 years old and is legally capable of entering into binding contracts. Alcohol abuse can seriously damage the health. It is a product to drink and enjoy with moderation. In accordance with article 27 of Law n°78-17 from January 6th 1978, personal data are used to provide the customer with information and services that he or she may request. The customer has the right of access and rectification of the data recorded. All these information (name, address) are exclusively used by Cognac 1719. Cognac 1719 is registered to the CNIL. The payment system uses SSL-encryption in order to protect the personal information and bank data of the buyer from being accessed by third parties.
The personal data collected are meant to meet your expectations and to process your orders. In accordance with the law n°78-17 of January 1978 the 6th on data storage, files and freedoms, you are entitled to consult, correct and erase the personal details you gave to Cognac 1719. You may exercise this right either on your customer account or by contacting our customer service (e-mail: [email protected]; address: SARL 1719, Les Evêques, 16120 Touzac, France.).